Return policy

Return Policy

  1. Eligibility for Returns

* Timeframe: You may return most items within 14 days of receiving your order.

* Condition: Items must be unused, in their original packaging, and include all tags, accessories, and proof of purchase (e.g., order confirmation or receipt).

2. Non-Returnable Items
The following items are not eligible for return unless defective or incorrect:

* Customized, personalized, or made-to-order products.

* Perishable goods (e.g., food, flowers).

* Intimate or hygiene-related items (e.g., underwear, cosmetics).

* Items damaged due to customer misuse or mishandling.

3. Return Process
To initiate a return:

  1. Contact Support: Email [support@onyrax.com] within 14 days of delivery with your order number and reason for return.

  2. Approval: Await instructions from our team. Do not ship items without pre-approval.

  3. Ship Item: Send the product to the address provided. Include all original packaging and documentation.

4. Return Shipping Costs

  • Customer Responsibility: You cover return shipping fees unless the return is due to our error (e.g., wrong item, defect).

  • Prepaid Labels: For approved defective/incorrect items, we may email a prepaid return label.

5. Refunds

  • Timing: Refunds are processed within 7–10 business days after we receive and inspect the returned item.

  • Method: Funds are issued to your original payment method.

  • Partial Refunds: May apply if items are not in resalable condition (e.g., damaged, missing parts).

6. Exceptions

  • Supplier Rules: Some products follow stricter return policies set by suppliers. Check individual product pages for details.

  • Lost Returns: We are not liable for returns lost in transit. Use a trackable shipping method and retain proof of postage.

7. Exchanges
Exchanges are subject to product availability. Contact support to request an exchange, and follow the return process above.

8. Contact Us
For return-related questions, email [support@onyrax.com] or visit our [Contact Page].

9. Policy Updates
We may revise this policy periodically. Changes apply to orders placed after the update date.

Note: This policy does not affect your statutory rights under local consumer protection laws.